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AI-Integrated Technical Support Specialist
AI-Integrated Technical Support Specialist
★★★★★ 4.5(2 ratings) | 202 students enrolled
Created by Robert Moreno | Last updated March 19, 2019
Beginner | English | Business, Marketing
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AI-INTEGRATED TECHNICAL SUPPORT SPECIALIST PROGRAM PAGE
BRAND NEW CURRICULUM!
ENROLLING NOW – CLASSES START SOON!
Smarter Tech. Stronger Skills. Career-Ready in as few as 6 Months.
Your future in IT doesn’t have to wait. With Unitech’s 100% online AI-Integrated Technical Support Specialist (AITSS) program, you can level up your skills and step into a career that’s built for today’s digital world – no matter where you are in Louisiana.
AITSS graduates are the next generation of IT support specialists, combining traditional troubleshooting with the power of artificial intelligence. You’ll build AI fluency through hands-on practice with prompting and workplace-ready AI tools, and develop a systematic approach to applying AI in real-world technical problem-solving. These skills allow you to accelerate diagnostics, automate workflows, and support smarter decision-making for teams across industries like healthcare, finance, education, manufacturing, and business
Our program offers dedicated exam preparation and the opportunity to earn an industry-recognized credential to boost your résumé and validate your skills:
- CompTIA Tech+ Certification
From week one, you’ll also begin building a professional capstone project that integrates AI into practical solutions, growing with you throughout the program. By graduation, you’ll have a polished portfolio to showcase your job-ready skills.
With expert support and flexible online learning, you can:
- Enroll with a GED or high school diploma
- Enjoy a convenient 100% online class schedule
- Master AI-enhanced skills for modern IT support roles
- Explore financial aid options available to those who qualify
Students throughout Louisiana can enroll in this online program.
Unitech’s AITSS program gets you career-ready with the skills today’s tech world demands. You’ll train for real-world support roles through hands-on simulations, AI-powered tools, and industry-relevant projects—focused, practical, and built for the job. With expert guidance from experienced instructors, you’ll be prepared to troubleshoot, problem-solve, and thrive in a fast-moving field.
AI-INTEGRATED TECHNICAL SUPPORT SPECIALIST CURRICULUM PAGE
Click. Configure. Solve. Build Smarter Tech Support with AI.
If you’re the one friends call when tech goes wrong – or if you’re ready to turn tech curiosity into career power – this is your moment. As an AI-Integrated Technical Support Specialist, you’ll be the problem-solver who keeps systems running, data secure, and users supported while also knowing how to leverage AI tools that make troubleshooting faster and smarter.
AITSS professionals are trained to blend traditional IT skills with AI fluency, prompting techniques, and workplace-ready AI tools. You’ll learn to approach technical problem-solving systematically—using AI to diagnose issues, automate solutions, and support better decision-making. That means you’ll graduate ready to tackle real-world challenges in industries like healthcare, finance, education, and business, with a toolkit that goes beyond the basics.
In this program, you’ll learn how to:
- Provide front-line technical support with AI-enhanced troubleshooting
- Configure and manage networks, devices, and Microsoft 365 tools (Teams, Outlook, Copilot)
- Secure systems, protect data, and monitor resources
- Write clear documentation and communicate with end users
- Launch, refine, and present a capstone project portfolio that showcases your job-ready skills
From week one, your capstone project begins – every lesson you complete builds toward a professional portfolio you’ll carry into the job market. By graduation, you’ll have more than knowledge: you’ll have practical, AI-powered solutions that prove your ability to deliver results.
CHECK OUT THE COURSES BELOW TO SEE HOW EACH ONE HELPS YOU GET JOB-READY.
AITSS 101 – AI FOUNDATIONS FOR TECHNICAL SUPPORT
This course introduces students to the fundamentals of artificial intelligence in the context of IT support. Learners explore the evolution and categories of AI technologies, gain hands-on experience with prompt engineering using tools like ChatGPT, Claude, and Gemini, and learn how to integrate generative-AI into support workflows. Ethical considerations, including bias and hallucination mitigation, are addressed to promote responsible AI use. The course culminates in the launch of a capstone project, where students begin applying AI-enhanced troubleshooting techniques to a real-world technical scenario.
AITSS 102 – CUSTOMER SERVICE FOR HELP-DESK PROFESSIONALS
Students develop interpersonal and communication skills essential to delivering high-quality IT support. This course covers core customer service principles, effective end-user documentation, structured troubleshooting techniques, and help-desk operations. Emphasis is placed on using support tools, measuring service quality, and implementing continuous improvement strategies. Practical scenarios help students apply soft skills in technical contexts, ensuring readiness for front-line support roles.
AITSS 103 – MICROSOFT 365 FOR SUPPORT SPECIALISTS
This course trains students to support, manage, and troubleshoot Microsoft 365 environments in professional settings. Students work with administration tools, explore tools including Teams and Outlook, and become familiar with Copilot features. The curriculum includes resolving security and compliance issues, managing user accounts, and ensuring the functionality of integrated services. Interactive labs and simulations help students develop confidence in providing Microsoft 365 support across a range of business environments.
AITSS 104 – DIGITAL TECHNOLOGY FOUNDATIONS
Covering essential IT knowledge, this course builds a strong foundation in digital systems. Topics include the societal impact of digital technologies, web fundamentals, computer hardware, and operating system file management. Students learn how these components interact in day-to-day IT environments, preparing them for deeper technical exploration. This foundational knowledge sets the stage for effective troubleshooting and support in future modules.
AITSS 105 – APPLICATIONS, SECURITY, AND NETWORKING ESSENTIALS
Students explore key aspects of modern computing, including app usage, cybersecurity, digital media, and networking basics. This course introduces best practices for maintaining secure systems and protecting user data, with hands-on exposure to common threats and defense strategies.
AITSS 106 – DIGITAL COMMUNICATION, DATABASES, AND ETHICS
This course focuses on tools and principles that support effective digital communication and ethical decision-making in IT. Topics include professional communication platforms, database fundamentals, and the societal implications of digital technology. Students examine digital transformation trends and explore responsible technology use, preparing them to navigate technical and ethical challenges in support roles.
AITSS 107 – PC HARDWARE FUNDAMENTALS
Students gain hands-on experience assembling and disassembling PCs, identifying hardware components, and upgrading core systems. Lessons include motherboards, processors, memory, and power supplies, with an emphasis on troubleshooting hardware issues. Through real-world scenarios, students build confidence diagnosing and resolving common computer problems, laying a solid foundation for career readiness.
AITSS 108 – STORAGE, I/O DEVICES, AND PRINTERS
This module teaches students to support and troubleshoot a wide range of hardware peripherals. Topics include hard drives, external storage devices, input/output peripherals, and printers. Learners engage in lab-based activities that simulate workplace situations, reinforcing their ability to provide effective technical support for both consumer and enterprise equipment.
AITSS 109 – NETWORKING AND MOBILE TECHNOLOGIES
This course introduces fundamental networking concepts and explores the infrastructure behind modern IT systems, including cloud technologies. Students also configure network hardware, identify wireless technologies, and troubleshoot connectivity issues across platforms and environments.
AITSS 110 – IT SECURITY AND RESOURCE PROTECTION
Students deepen their understanding of IT security principles, covering personal, organizational, and network-based protections. Topics include securing Windows resources, implementing mobile device security protocols, and troubleshooting network vulnerabilities. Through simulations and case studies, learners develop the skills needed to prevent breaches and respond to security incidents effectively.
AITSS 111 – CAREER READINESS AND EXAM PREP
This course prepares students to enter the workforce and earn the CompTIA Tech+ certification. Students write résumés and cover letters, learn effective job search strategies, practice interviewing, and build their professional network. They also review exam content and take practice assessments to build test confidence.
AITSS 112 – CAPSTONE PROJECT
Students complete and present a comprehensive capstone project that demonstrates the knowledge and skills acquired throughout the program. They document their work, reflect on challenges and solutions, and deliver a professional presentation to instructors and peers. The project highlights their readiness for the workplace and showcases their ability to apply AI in IT support contexts.
AI-INTEGRATED TECHNICAL SUPPORT SPECIALIST CAREER SERVICES PAGE
Hands-on skills. Real support. A career that clicks.
Your training doesn’t stop at the technical. At Unitech, we help you turn your new skills into real opportunities. Our Career Services team partners with you so that when you graduate, you’ll have both the confidence and the tools to enter the job market. From polishing your résumé to practicing interviews, we’ll guide you through the steps that connect the classroom to your career.
This program prepares you for entry-level IT support roles by blending hardware, software, networking, and customer service skills with AI fluency, prompting practice, and workplace-ready AI tools for problem-solving. Along the way, you’ll:
- Craft résumés, cover letters, and applications that stand out
- Practice interview strategies with career coaches
- Connect with employer partners and workforce resources
- Get ready for the CompTIA Tech+ certification exam
- Build and present a professional capstone project portfolio that demonstrates practical AI integration
With Unitech, you’ll graduate with more than training – you’ll leave with a personalized career toolkit that proves you’re ready to step into today’s fast-paced, AI-driven tech field.
(This is the verbiage for the points on the timeline graphic)
Admissions Tours & Early Engagement
Career Services partners with Admissions during campus tours to introduce our support resources. This builds early trust and highlights the value of resume help and job placement assistance.
Orientation Presentation
During orientation, students learn how Career Services will support them throughout their program. Early connections with coordinators are encouraged to maximize success.
Midpoint Assessment & Career Planning
Around the program midpoint, students complete a career assessment. Coordinators use this to guide personalized planning and keep students on track toward their goals.
Resume Development (60 Days Before Graduation)
Resume building begins 60 days before graduation. Students receive templates and one-on-one support to craft polished, job-ready resumes.
Mock Interviews & Professionalism Coaching
Before clinicals, students participate in mock interviews and receive feedback. This helps sharpen communication skills and builds confidence in professional settings.
Professional Seminars & Career Development
Students attend four seminars on job readiness, professionalism, and workplace expectations. These sessions prepare students to confidently enter the workforce.
Unitech Training Academy cannot guarantee or promise employment; however, reasonable efforts will be made to assist the student in securing employment. Unitech provides career services for all graduates who seek employment. Who will be hired depends on the employer. The employer is influenced by factors such as training, character, attendance/punctuality, personality traits, favorable appearance, work ethic, dependability, and the ability to easily converse with others. The success or failure of the placement efforts of the school will be influenced to a great extent by the attendance, academic records, and personal appearance of the graduate
AI-INTEGRATED TECHNICAL SUPPORT SPECIALIST STUDENT EXPERIENCE PAGE
Curious. Innovative. Ready for What’s Next.
Unitech’s 100% online AI-Integrated Technical Support Specialist (AITSS) program gives students the tools and confidence to succeed in entry-level IT support roles. This program goes beyond the basics of hardware, networking, and troubleshooting by building AI fluency, prompting skills, and experience with workplace-ready AI tools. You’ll learn a systematic approach to using AI in real-world technical problem-solving – making you a faster, smarter, and more effective support professional.
Students gain confidence through practical applications, hands-on simulations, and AI-enhanced workflows. You’ll learn how to protect networks, streamline communications, manage Microsoft 365 environments, and document solutions clearly for end users. From your very first week, you’ll also begin developing a capstone project portfolio that applies AI in practical ways, so by graduation, you’ll have real evidence of your skills to share with employers.
Unitech Training Academy is recognized by the Commission of the Council on Occupational Education, the Mississippi Commission on Proprietary Schools & College Registration, and the Private School Licensure Division of the Alabama Community College System.
Ready to build your future in tech with AI-powered skills and career-ready experience? Let’s get started.
At Unitech Training Academy, you’re never just a number – and you’re never alone. No matter what program you’re in and whether you’re learning on campus in Louisiana or online across Louisiana, Mississippi, or Alabama, you’ll have real instructors, hands-on training, and a team that’s with you from day one. Our programs are designed to be efficient and focused, helping you build career-ready skills without wasting time. The support, connections, and confidence you gain here? That’s what lasts a lifetime. This is more than school. This is your launchpad – to a career, to confidence, and to a future you’re proud of.
★★★★★
“During my experience at Unitech Training Academy, I was enrolled in the IT Technician Program. It was a unique experience for me because this was my first time taking online courses. With the Grace of God, help from Administrators, and help from my experienced Instructors it took a lot of discipline, determination, and a can-do spirit on my part. There is a well-known quote that states, ‘Experience is the best teacher.’ So, I appreciate the guidance received by the people who helped me along the way. Thank you.”
Kristy Green
Graduated in 2023
★★★★★
“During my experience at Unitech Training Academy, I was enrolled in the IT Technician Program. It was a unique experience for me because this was my first time taking online courses. With the Grace of God, help from Administrators, and help from my experienced Instructors it took a lot of discipline, determination, and a can-do spirit on my part. There is a well-known quote that states, ‘Experience is the best teacher.’ So, I appreciate the guidance received by the people who helped me along the way. Thank you.”
Kristy Green
Graduated in 2023
What campuses offer this 100% online program?
Unitech’s AI-Integrated Technical Support Specialist (AITSS) program is offered 100% online through our Unitech Training Academy – Lafayette Campus.
What is 100% online?
Unitech’s 100% online programs are offered to students across Louisiana, Mississippi, and Alabama. The AI-Integrated Technical Support Specialist program is currently offered in Louisiana, and we are looking to expand this program across all three states soon! Unitech’s online programs are more than just virtual - they’re built to give you the same support and structure as our campus programs. You’ll have a real instructor, a set class schedule, and a learning atmosphere that keeps you on track. Plus, Career Services are available to help you every step of the way towards employment. You’re never left to figure things out on your own - this is not self-teaching. You’ll be guided, supported, and connected from start to finish.
How can I pay for my program?
From grants and student loans to scholarship programs, Unitech’s Financial Aid Officers can help you find the right financial fit for your education. Financial Aid
What is my potential class schedule?
Unitech’s online programs follow a structured schedule guided by your instructor - not self-paced. While many assignments are due at the end of the week, some instructors include daily check-ins, same-day questions, or earlier due dates to keep students engaged and on track. You can also expect weekly live class sessions, occasional long-term projects, and regular communication from your instructor. This format offers flexibility while still providing the structure, accountability, and support you need to stay focused and succeed.
(100% Online offered through Unitech Training Academy – Lafayette Campus)